Terms of Service

We're a small printing outfit in Elk Grove, California. We like doing this properly, and we'd rather sort a problem out than argue about a clause, so these terms are short and say what we actually do.

Quotes and prices

We price your model by slicing it, the same way we'd set it up for the printer. Some quotes are priced automatically and you can pay right away; others we check before asking you to pay. Either way, a person looks at every order before anything is printed. If we spot something that means the price should change, we'll tell you why and agree it with you before we print. If you've already paid and we can't print what you ordered, or you'd rather not go ahead at a different price, we refund you in full. A confirmed quote holds for the period shown on it.

Your files

Your models stay yours. We print them, we don't share them, and we don't sell them. See our privacy policy for how long we keep them. In return, please only send us files you have the right to print. We won't knowingly print functional weapons, anything designed to harm someone, or anything that infringes another person's work.

The same goes for photos. Only upload one you have the right to use, and if it shows other people, check they're happy for you to turn it into a print. We won't make anything sexual, hateful, or meant to harass or harm someone, and we may decline or refund any order made from a photo that we don't think fits.

Turnaround

Turnaround times are our best estimate, and printers have bad days. If your order's running late, we'll tell you. If you have a hard deadline, mention it before you order and we'll tell you straight whether we can make it.

If a print isn't right

If we get it wrong, whether that's a failed print, the wrong material, a defect that's on us or a part that isn't up to our standard, we reprint it at our cost, or refund you if you'd rather. Just email us within 14 days of delivery with a photo and we'll take it from there.

What we can't cover is a model that was never going to print well: walls thinner than the nozzle, unsupported overhangs where you asked for no supports, or tolerances tighter than the process allows. Where we spot that, we flag it and ask you to confirm before we start printing. If you've already paid by then and don't want to proceed with the changes we proposed, you can have a full refund instead. 3D prints also have visible layer lines, and color can vary slightly between batches of filament. That's normal for the process, not a defect.

Changes and cancellations

Anything you like before we start printing. Just tell us. Once a print is on the bed, the filament and machine time are spent, so we can only cancel what hasn't started. Everything we print is made to order, including the designs in our shop, so we can't take it back because you've changed your mind. If something's wrong with it, tell us and we'll work with you to put it right.

Getting hold of us

A real person reads hello@local3dprinting.com. If any of this doesn't sit right with you, tell us and we'll do our best to put it right. These terms are governed by the laws of the State of California.